POS Privacy Policy

 

Privacy Policy for FirePAY POS
Effective Date: January 2025

FirePAY POS (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers, partners, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the FirePAY Point of Sale (POS) system, including its associated web portals, applications, and hardware.

By using FirePAY POS, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Merchant Information

  • Business name, address, and contact details

  • Tax ID or EIN (if applicable)

  • Banking information for processing settlements

  • Business category, volume, and transaction history

b. User Information

  • Full name, email, phone number

  • Login credentials (encrypted)

  • Role or access level within the business

c. Customer Information

Collected by merchants using FirePAY POS:

  • Customer names, email addresses, phone numbers

  • Purchase history and payment method (e.g., card type)

  • Loyalty or rewards data (if applicable)

d. Payment Information

  • Transaction data including amounts, timestamps, and methods

  • Credit/debit card information is tokenized and securely processed through PCI DSS-compliant gateways. We do not store full card numbers.

e. Device & Usage Data

  • Device ID, IP address, browser type

  • App usage data and crash logs

  • Location data (if location services are enabled)

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain FirePAY POS

  • Process and settle payments securely

  • Offer customer support and respond to inquiries

  • Detect and prevent fraud and unauthorized activity

  • Improve our services and develop new features

  • Send administrative updates, such as software updates or service changes

  • Comply with legal obligations

3. Sharing of Information

We do not sell your personal data. We may share data with:

  • Payment Processors and Financial Institutions (for transaction processing)

  • Service Providers who assist with hosting, analytics, customer support, etc.

  • Law Enforcement or Regulatory Authorities when required by law or legal process

  • Business Partners or Resellers, but only with your permission or contractual obligation

4. Data Retention

We retain your information for as long as your account is active or as necessary to comply with legal, tax, and regulatory requirements, resolve disputes, and enforce our agreements.

5. Data Security

We use industry-standard encryption, secure servers, access controls, and ongoing monitoring to protect your data. Despite these measures, no method of transmission over the Internet or storage system is 100% secure.

6. Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information

  • Delete your user account (subject to retention laws)

  • Object to or restrict certain data processing

  • Request a copy of your data in a portable format

To exercise these rights, please contact us at the information below.

7. Cookies and Tracking Technologies

FirePAY POS may use cookies or similar technologies to:

  • Remember user preferences

  • Monitor performance and usage patterns

  • Improve site functionality

You may manage your cookie preferences via your browser settings.

8. Children’s Privacy

FirePAY POS is intended for use by businesses and is not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and, where appropriate, sent via email or app notification.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Diadem Technologies LLC
165 Broadway, 23rd Floor
New York, NY 10006
Email: info@diademtechnologies.com
Phone: 877-274-6652